Collections strategy and queuing
Accounts prioritised by value, age and likelihood to pay, and worked in that order.
Product 09 of 09
Recovery that stays compliant, at any volume.
Payment reminders, plans and collections by voice and chat, with every call checked.
The problem
Overdue payments and recurring collections that have outgrown a team making calls by hand, where every conversation is also a compliance risk.
How it is built
Voice AI and Chat AI running a collections strategy, with Call QC on every conversation.
What it does
Accounts prioritised by value, age and likelihood to pay, and worked in that order.
Reminders, payment plans and commitments, agreed in conversation rather than demanded in a letter.
Compliance, tone and outcome checked on each conversation, not on a sample of them.
Where it sits
It works alongside the funnel rather than as one of its stages, and is scoped in the audit like everything else.
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The audit is free. The findings are yours whether we work together or not.