Script adherence
Every call checked against the script and the process it is meant to follow.
Product 06 of 09
Call QC
Every call, audited automatically.
Every sales and support call scored for adherence, sentiment and missed opportunity. Not a sample.
The problem
Sales and support leaders who need to know what happens on calls, and who currently find out from a two percent sample reviewed a fortnight late.
How it is built
Models that summarise each call, write the coaching note and flag where it left the script, the same day it happened.
- Tracks
- Script adherenceSentimentIntentMissed opportunities
What it does
Cross-sell and upsell detection
The moments a customer signalled they wanted more, and whether anyone noticed.
Sentiment and intent
How the caller felt and what they wanted, tracked across every call instead of guessed from a few.
Why most QC is theatre
Reviewing a sample of calls doesn't compound.
Sales managers spend hours a week pulling random call samples, writing scorecards, and giving feedback that nobody acts on. Reps don't improve. Wins look like wins, losses look like losses, nobody knows why. The whole thing is theatre.
01 / Sample bias
You review the calls that complain
Managers listen to flagged calls: the angry ones. The quiet losses go unreviewed. The reps who lose deals quietly get coached the same as the rest.
02 / Manager bottleneck
Every review costs manager time
Listening, scoring, writing feedback. A manager can only get through a handful of calls each week, while the team makes far more. The maths doesn't work.
03 / No loss-reason data
"Price" is never the real reason
Reps mark every loss "price" or "timing" in the CRM. The actual reasons live in the calls, and nobody mines them. You scale broken patterns.
How it works
AI scores every call. Coaching clips close the loop.
Every sales and support call: recorded, transcribed, scored against your playbook and summarised, with the highlights auto-clipped and pushed to the rep's review queue.
Every call scored. Not a sample. Not the loud ones. Every one.
Rubric tuned to your sale. Discovery for SaaS ≠ discovery for advisory. We tune it.
Auto-clip coaching. "Great handling at 6:24": clip + transcript pushed to the rep's review queue.
Loss-reason mining. The real reason a deal died, extracted from the call, not the rep's CRM excuse.
Script and process adherence. Every call checked against your script and process, summarised, with voice of customer captured.
Discovery · Sample call · Sam K.
8.4/10
- Opening & rapport9.5
- Pain discovery8.8
- Budget qualification6.2
- Objection handling8.4
- Next step commitment4.8
- Brand language9.2
Auto-coaching clip · 0:48
Next-step coaching: "You ended on 'I'll send something through', with no commitment date. Try locking the next meeting on the call. Clip pushed to your review queue."
To CRM · Stage moved2 coaching clips queued
Live in 14 days
From kickoff to compounding coaching in 14 days.
Rubric design, telephony integration, team rollout.
01Days 1 to 4
Rubric design
Workshop with your sales lead. We design the scoring rubric for your real sale: stages, objections, brand language.
≈ 90 min · your side
02Days 5 to 8
Telephony & CRM wired
Aircall, RingCentral, Dialpad, Zoom or Meet: connected. Scores write back to deal records. Compliance handled.
≈ 30 min · your side
03Days 9 to 11
Calibrate & tune
We score 50 historical calls. You compare to your gut score. We tune the rubric until it matches your senior judgement.
≈ 60 min · your side
04Days 12 to 14
Team rollout
Reps onboarded. Coaching clips routed.
≈ 60 min · per rep
What's included
The coaching loop that compounds.
Call recording, analysis, scoring and coaching clips. Priced per minute of calls analysed.
Every call recorded and analysed
Every sales and support call your team takes: recorded, transcribed, scored, indexed. Not a sample. Not the loud ones. Every one.
Custom rubric and script adherence
Stages, objections, script and process steps, brand language: designed for your real sale, not a generic template.
Auto-coaching clips
"Great handling at 6:24" or "missed next-step at 12:18": clip + transcript pushed to the rep's review queue.
Loss-reason mining
The real reason a deal died, extracted from the call, not the rep's CRM excuse. Trends across your whole loss column.
CRM sync
Scores write back to the deal record. Forecasting factors call quality. Reviews stop being theatre.
Summaries and voice of customer
Each call summarised, with what customers say captured across your sales and support calls.
Why us
Call QC vs manual review.
Manual review covers a sample of calls. Call QC analyses every one and puts the coaching in the rep's queue. The difference is what reps actually do next.
| What you get | Manager review | Navrev |
|---|---|---|
| Every call scored | No.A sample | Yes. |
| Custom rubric for your sale | Yes.If trained | Yes.Tuned to you |
| Loss-reason mining | No. | Yes.Pattern-mined |
| Time to live | Ongoing manager time | Yes.14 days |
How we charge
Priced on your use case.
Call QC
Per minute of calls analysed
Set on your use case
- Priced per minute of calls analysed
- Rate set on what you want to use it for
- Covers call scoring, your custom rubric and CRM sync
- Compliance and call recording handled
Request a quote
Quoted on scope · No hidden fees
Where it sits
The sale: why deals close, and why they do not.
- B2BStage 4 of 4 · Sale
- B2CStage 4 of 4 · Sale
- E-commerceStage 4 of 4 · Recover
The things everyone asks
Everything you'd ask on the demo.
Rubric, compliance, integration and contract: covered.
Sales or support teams with 3 or more people making inbound or outbound calls. It works well for B2C. It is usually bought by a Head of Sales, Sales Director, CRO, CXO, Customer Support Lead or CMO, in recruitment, SaaS, insurance and broking, education admissions, healthcare intake and home services.
Your playbook, your stages, your objection library. The rubric is customised per sale during week one. Discovery for SaaS is different from discovery for advisory.
We handle dual-consent setup for AU/UK/US jurisdictions. Reps and prospects are notified per local regulation.
14 days from kickoff. Includes rubric design, telephony integration, CRM sync, and team rollout.
Call QC is priced per minute of calls analysed, with the rate set on your use case. We share a written quote, based on scope, on the discovery call. No hidden fees, no platform markups, contracts always month-to-month after the setup period.
Yes. Aircall, RingCentral, Dialpad, Zoom, Google Meet, Teams. Custom telephony via API.
Some may at first. The clips help reps improve without manager guilt-trips.
The next step
Find out what you're leaving on the table.
The audit is free. The findings are yours whether we work together or not.